Refund policy

Refunds for Damaged or Defective Items

If your item arrives broken, damaged, or defective, you are eligible for a full refund.

To qualify:

• You must report the issue within 14 days of delivery.

• Provide a photo or video showing the damage.

• The item must be unused and in its original condition.

Once approved, refunds are issued to your original payment method.

Store Credit for All Other Returns

For any other return reason (change of mind, wrong size, not what you expected, etc.), we offer store credit only.

Conditions:

• Item must be returned unused, in original packaging.

• Store credit will be issued once the item is received and inspected.

• Store credit does not expire and can be used on any future Loftwell purchase.

Non‑Returnable Items

• Final sale items

• Gift cards

• Items showing signs of use or damage not caused during delivery